Returns & Exchanges
At Luvme Hair, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for unused products in their original condition. Whether you received the wrong length or simply changed your mind, our team is here to ensure a smooth and hassle-free exchange process.
Initiate Your Request
Contact our customer service team via email or our online portal within 30 days of delivery to start your return or exchange process.
Prepare the Package
Ensure the hair is in its original state—unwashed, uncut, and with tags attached—to qualify for a full refund or exchange.
Ship the Item
Use the provided prepaid shipping label or your preferred carrier to send the product back to our designated fulfillment center.
Quality Inspection & Refund
Once our warehouse team verifies the item's condition, your refund will be processed to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing